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Frequently Asked Questions

General Questions

WHAT SHOULD I DO IF I DID NOT RECEIVE MY ORDER?
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To ensure a successful delivery, please ensure the following criteria are met before placing an order.

  • Your Instagram account has been made public.
  • You've entered the correct Instagram username.
  • You did not change your Instagram username prior to the completion of the order.
  • The account or post is still active and has not been removed.
  • The video complies with Instagram's policies and has not been restricted or removed.
  • Wait 24 hours for order completion and delivery.


If you have a problem with the delivery of your order, please contact our support team at [email protected] for assistance.

WHY ARE MY FOLLOWERS GOING DOWN?
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Instagram will sometimes deactivate accounts that users report as spam. This causes a decline in following numbers across Instagram. Our clients are affected by it occasionally, but not always. If you experience losses during the first 30 days of your purchase, we will gladly refill your followers per our free replacement policy.

CAN I GET MY PURCHASED FOLLOWERS REMOVED IF I NO LONGER WANT THEM?
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All followers that are sent are real and come from authentic Instagram profiles. Due to this approach, once followers are supplied, our team is unable to transfer or remove them.

You can delete certain followers from your following list as the owner of an Instagram account by deleting each user.

HOW DO I STOP THE REPLACEMENT OF FOLLOWERS?
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Send an email to [email protected] to let us know if you no longer want your account to be refilled.

WHEN DOES THE REPLISHMENT HAPPEN?
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When our system notices a decline, replenishment will be sent to your account once per 24 hours.

HOW MANY FOLLOWERS SHOULD I BUY?
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There is no correct number, you could very well buy Instagram followers as often as you need to reach your goal.

HOW MANY LIKES SHOULD I BUY?
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There is no right amount, you could very well buy Instagram likes as often as you need to reach your goal.

Billing Questions

WHY IS THERE A PAYPAL CHARGE ATTEMPT?
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You may notice a Paypal charge attempt coming from us. You may have subscribed to our growth pages a while ago using Paypal. Rest assured, this is a ghost notification from Paypal (not from us), no money will be withdrawn, and you do not owe us anything. Please contact Paypal to ask them to remove this billing attempt.

IS THERE A REFUND POLICY?
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Due to the nature of the service provided, we do not issue refunds once the order is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place about the character of the product we supply. Therefore, we DO honor requests for A refund on certain circumstances.

WHAT FORMS OF PAYMENT ARE ACCEPTED?
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Any major credit card can be used to purchase Skweezer products. Currently, MasterCard, Visa, Visa Electron and Discover are accepted forms of payment.

HOW DO I MAKE PAYMENT IF I DO NOT HAVE A CREDIT CARD?
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You can load a prepaid credit card if you don't have a credit card and use it to place your Skweezer order!

CAN I PAY WITH PAYPAL?
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PayPal is no longer a valid payment method for Skweezer. However, PayPal also offers the PayPal Prepaid Mastercard, which you may reload with money from your PayPal account, if you would like to keep using its digital wallet.

HOW DO I PROCEED IF MY CREDIT CARD WAS DECLINED?
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Our top suggestion when a credit card is refused is to get in touch with your bank for extra support as they may have more knowledge about what the problem might be.

Please get in touch with our helpful support staff at [email protected] if you're having trouble getting your banking institution to fix the problem.

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