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Track Your Order

Enter Order Details

Order Status Questions

WHERE IS MY ORDER NUMBER LOCATED?
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Once your order has been placed, our system will send you an e-mail containing an order number. The order number will have 6 or 7 digits. If you have never received any order confirmation e-mail, please check your inbox spam folder.

HOW CAN I RETRIEVE MY ORDER STATUS?
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  • Enter the order number we provided you into the "Order ID" field first.
  • The email address you used to place your order must now be entered in the area labelled email.
  • You can check the status of your order after properly filling out this form by clicking the "Submit" button.
  • The track order form has 4 steps, which are visible on the screen after clicking on the button:  Order created, paid for, in progress, and completed.

WHICH EMAIL ADDRESS SHOULD I ENTER IN THE EMAIL FIELD?
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You must provide the email address that was used to place your order. This is also the email address where you received your order number. As a result, do not put multiple email addresses in the relevant field. Or else, you will be unable to monitor the status of your order.

HOW OFTEN IS THE ORDER STATUS UPDATED?
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Our order form will provide you with the latest status of your purchase. You are able to refresh the page and see the progress live.

HOW WILL YOU DELIVER MY ORDER?
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Depending on what you ordered, we will send your order directly on your profile or its related content (picture or video).